"Since this is the first time we are regulating in a formal way, I would expect a lot of pent-up demand for such an avenue for them to vent their complaints ... I would expect this to taper off over time."
- National Development Minister Mah Bow Tan, who was not surprised by the deluge of complaints on real estate agents. Within five weeks of operations, the nCouncil for Estate Agencies (CEA) launched to regulate the real estate industry has already received about 150 complaints.
The question then is, what took them so long to set up the regulator?
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